Smart Order Management for Modern Businesses.
Bring the complete order lifecycle onto one connected platform, from order creation and validation to inventory, fulfilment, delivery, returns and reporting, across every channel.
Capture Orders. Process Faster. Fulfil Smarter.
Managing orders across customers, sales teams, websites, mobile apps, POS and e-commerce channels gets complex as a business grows.
Aveon Order Management System brings the complete order lifecycle onto one connected platform, from order creation and validation to inventory, fulfilment, delivery, returns and reporting.
One platform. Every order. Complete visibility.
Order Lifecycle
Complete order journey from receiving inventory to managing returns
Order Capture
Order is captured via omnichannel sources
Validation
Data is validated: customer details, pricing.
Confirmation
System confirms the order with customer.
Inventory Check
Order details sent to the fulfilment process
Processing
Items are picked and sorted from warehouse.
Packing
Items packed and prepared for shipment.
Dispatch
Package is tagged and shipped out.
Delivery
Package tracked and delivered to customer.
Completion
Order is successfully completed.
Order Capture
Order is captured via omnichannel sources
Validation
Data is validated: customer details, pricing.
Confirmation
System confirms the order with customer.
Inventory Check
Order details sent to the fulfilment process
Processing
Items are picked and sorted from warehouse.
Packing
Items packed and prepared for shipment.
Dispatch
Package is tagged and shipped out.
Delivery
Package tracked and delivered to customer.
Completion
Order is successfully completed.
Complete Order Management Tools
Twelve tools to manage orders, customers, products, inventory and fulfilment in four connected domains.
Order Handling
- Order Creation
- Order Processing
- Order Tracking
Customers & Products
- Customer Management
- Product & Catalogue
- Payment & Transaction
Inventory & Fulfilment
- Inventory Integration
- Order Fulfilment
- Returns & Cancellation
Visibility & Comms
- Notifications
- Order Dashboard
- Order Reports
Explore the Tools in Detail
Open any tool to see what's inside. Each works on its own and shares everything with the rest.
Order Creation
Create and manage orders from any business channel.
Order Creation
Create and manage orders from any business channel.
- Manual order entry
- Customer order creation
- Product selection
- Quantity management
- Pricing & discounts
- Order notes & status
Order Processing
Move orders through predefined business stages.
Order Processing
Move orders through predefined business stages.
- Order confirmation
- Processing
- Order modification
- Cancellation
- Order approval
- Status management & history
Customer Management
Maintain customer information alongside their orders.
Customer Management
Maintain customer information alongside their orders.
- Customer profiles & contact
- Billing & shipping address
- Order history
- Customer transactions
- Customer communication
Product & Catalogue
Manage the products associated with your orders.
Product & Catalogue
Manage the products associated with your orders.
- Product information
- Categories & SKU
- Pricing
- Product availability
- Product search & selection
Inventory Integration
Connect orders with stock availability.
Inventory Integration
Connect orders with stock availability.
- Stock availability
- Inventory checking
- Item allocation
- Stock updates
- Inventory movement
- Fulfilment availability
Order Fulfilment
Manage the operational journey after an order is confirmed.
Order Fulfilment
Manage the operational journey after an order is confirmed.
- Order preparation
- Picking
- Packing
- Dispatch
- Delivery
- Fulfilment status
Order Tracking
Track every order from creation to completion.
Order Tracking
Track every order from creation to completion.
- New → Confirmed
- Processing → Packed
- Dispatched → Delivered
- Status visibility for relevant users
Returns & Cancellation
Manage post-order activities through structured workflows.
Returns & Cancellation
Manage post-order activities through structured workflows.
- Cancellation requests
- Return requests
- Returned products
- Replacement
- Refund workflow
- Return status
Payment & Transaction
Connect order transactions with supported payment systems.
Payment & Transaction
Connect order transactions with supported payment systems.
- Payment status
- Transaction records
- Online payments
- Payment confirmation
- Receipts
- Payment history
Notifications
Keep customers and internal teams informed.
Notifications
Keep customers and internal teams informed.
- Order confirmation
- Payment notification
- Processing updates
- Dispatch notification
- Delivery updates
- Cancellation & return updates
Order Dashboard
A real-time operational view of order activity.
Order Dashboard
A real-time operational view of order activity.
- Total, new & pending orders
- Processing & completed orders
- Cancelled & returned orders
- Order value
- Fulfilment status
Order Reports
Turn order information into useful business reports.
Order Reports
Turn order information into useful business reports.
- Order & sales reports
- Customer-wise & product-wise orders
- Date-wise orders
- Pending & cancelled reports
- Return & fulfilment reports
Multi-Channel, Connected & Intelligent
Bring every order into one platform, connect your business systems and let AI handle the repetitive work.
Order Channels
Integrations
AI Assists With
AI handles repetitive tasks. Your team handles the important decisions.
Order Management for Every Industry
One order platform, multiple business possibilities.
Retail & E-Commerce
Manage online and offline customer orders.
Wholesale & Distribution
Manage B2B orders and fulfilment.
Manufacturing
Connect customer orders with inventory and production.
Food & Restaurant
Manage orders, preparation and delivery.
Healthcare
Manage applicable product and service order workflows.
Logistics
Manage order and fulfilment-related processes.
Service Businesses
Manage service requests and customer orders.
Why Choose Aveon Order Management?
Complete Order Lifecycle
Manage orders from creation to completion.
Powerful Order Tools
Dedicated tools for orders, customers, products, inventory, fulfilment, tracking and reporting.
Multi-Channel Ready
Bring orders from multiple channels into one platform.
AI Automation
Reduce repetitive order-processing activities with intelligent automation.
Integrated Operations
Connect orders with ERP, CRM, inventory, accounting and other systems.
Scalable
Start with core order management and expand as your business grows.
Frequently Asked Questions
What is an Order Management System?
An Order Management System is software that manages the complete order lifecycle, including order creation, processing, inventory, fulfilment, delivery, returns and reporting.
What tools are included in order management?
Order management can include tools for order creation, processing, customer management, product management, inventory, fulfilment, tracking, returns, payments, notifications, dashboards and reports.
Can Aveon manage orders from multiple channels?
Yes. Aveon OMS can be designed to consolidate orders from supported websites, mobile applications, POS systems, e-commerce channels, marketplaces and sales teams.
Can AI automate order processing?
Yes. AI can assist with order classification, document/email-based order capture, validation, routing, customer requests and exception handling.
Can Order Management integrate with inventory?
Yes. Order management can be connected with inventory systems to provide stock availability and support fulfilment workflows.
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